Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Email address, name, and profile details
• Contact information: Names and phone numbers of contacts you add
• Call data: Call recordings, transcripts, and metadata (duration, timestamps)
• Usage data: How you interact with the Service, features used, and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and complete calls on your behalf
• Generate call transcripts and summaries
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, investigate, and prevent fraudulent or unauthorized activity

3. Call Recording and Storage

All calls made through Callassi are recorded and transcribed to provide you with call logs and transcripts. Recordings are stored securely and are accessible only to you and authorized Callassi personnel for support purposes.

You may request deletion of your call recordings at any time by contacting us.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With vendors who assist us in providing the Service
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you direct us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained for 90 days by default, after which they are automatically deleted unless you choose to extend retention.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of marketing communications

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or tracking pixels.

9. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at [email protected].